Refund policy
Refunds & Perishable Goods Policy
Due to the perishable nature of coffee and the custom, print-on-demand branding of our products, we cannot accept returns or exchanges on any coffee or tea orders. We do not offer refunds or replacements for buyer's remorse, incorrect grind selection at checkout, or personal taste preferences.
Due to the perishable nature of coffee and the custom, print-on-demand branding of our products, we cannot accept returns or exchanges on any coffee or tea orders. We do not offer refunds or replacements for buyer's remorse, incorrect grind selection at checkout, or personal taste preferences.
Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. Please inspect your order immediately upon receipt. If your order is damaged during transit, defective, or if you received the incorrect roast/size, please contact us at support@fallowcoffee.com within 5 days of delivery with the following information:
Your satisfaction is our priority. Please inspect your order immediately upon receipt. If your order is damaged during transit, defective, or if you received the incorrect roast/size, please contact us at support@fallowcoffee.com within 5 days of delivery with the following information:
- Your order number
- A clear photo of the damaged or incorrect item, including the shipping label
Once we verify the issue, we will happily arrange for a replacement order to be freshly roasted and shipped to you at no additional cost.
Lost or Stolen Packages
We ship all orders to the exact address provided at checkout. We are not responsible for packages stolen from your property after a confirmed delivery by the carrier, or for items lost due to an incorrect shipping address entered during checkout.
We ship all orders to the exact address provided at checkout. We are not responsible for packages stolen from your property after a confirmed delivery by the carrier, or for items lost due to an incorrect shipping address entered during checkout.